CONDITIONS OF SALE (hereinafter referred to as Website) is the domain name and registered trademark of the company PEL-DEMA S.L., corporate tax identification number (CIF) B62962873, recorded in the Barcelona Register of Companies, T.34891, F.0021, Sheet 253685, first inscription, with registered office in Passeig de Garcia Faria number 21-23, 12-1, postal code 08005, Barcelona.

The use of the services contained in this Website by the user implies that the client has expressly accepted the following conditions:

General contract conditions between PEL DEMA S.L. and the client:

1 The client declares that they are of legal age (over the age of 18) and have the required legal capacity to contract the services outlined on the Website, and that they also accept all of the conditions outlined here in order to be able to use the Website and contract the services of the company.

If the person contracting the company's services is not of legal age then authorization from his or her parents or legal guardian is required. The client undertakes to use the services and contents of the Website in accordance with the law and exclusively in accordance with the general and specific conditions of the services offered by

2 In order to use this reservation system, the client shall follow the instructions which appear at all times on the screen and once they have entered all the information required to carry out the reservation, they shall press the button "Accept", which means they have agreed to these General Conditions.

In addition to other data, the client shall provide the basic information required to fill out the Travel Details as well as the Website's mandatory fields including, but not limited to, the following:

  • First name and surname
  • Identity Card or Passport number
  • Contact telephone number at destination and email
  • Place, date and start time of service
  • Service destination
  • Flight number on which the client shall arrive

All prices shown on the Website include VAT.

In the event of an error being detected in the information provided on the Website, this error shall be corrected immediately. In the event of a typing error in any of the prices shown that causes a client to choose a service based on the incorrect price, then the Website shall inform the client who shall then have the option to cancel the reservation at no cost.

3 Once the reservation has been checked, the company PEL DEMA S.L. is obliged to:

  • Have a copy of the Travel Details on board.
  • Carry out the service in accordance with the fee and special conditions outlined in the reservation (itinerary, price, number of passengers, etc.).
  • Carry one suitcase and one piece of hand luggage per passenger in the vehicle.
  • Ensure that the vehicle is covered by mandatory car insurance as well as additional insurance for civil liability, to cover the cost of any damage to or death of the people travelling in the vehicle or any third parties or the possible theft of personal belongings from inside the boot of the vehicle only.
  • If the client is to be picked up at the airport, the driver shall wait one hour starting from the time the plane is due to land, in the terminal according to the flight number and information provided by the client beforehand. If the driver is required to wait any longer than one hour, irrespective of the reason, then the extra time shall be billed as overtime.
  • Provide the service with the utmost diligence, providing the client with a vehicle in perfect working order. Nevertheless, CARS DELUXE shall be free of all liability with respect to any change in the agreed service provided such change is not their fault and is due to unforeseeable circumstances or force majeure.

The company PEL DEMA S.L. declares that it is in possession of all the administrative authorizations and permits necessary to carry out the activity of leasing vehicles with a driver.

Any change made to the reservation by the client shall be made in writing to PEL DEMA S.L. who shall be able to choose between accepting the change, in which case the company shall inform the client of the change in price before carrying out the service, or reject the change, in which case the company shall be obliged to provide the service according to the terms of the original reservation.

However, the client may, for whatever reason, cancel the service they have reserved by informing the company in writing either by fax, email or any form of communication providing written proof, and PEL DEMA S.L. shall have to refund the amount paid for the reservation, in accordance with the amount of notice given before the service was due to take place, according to the following percentages:

  • More than 7 days' notice ....................100%
  • Between 7 and 4 days' notice .................. 50 %
  • Between 3 and 2 days' notice .................. 25 %

Notice of cancellation shall be made between the hours of 10 am and 1 pm; any later than 1 pm and the cancellation shall be recorded as having been made the following day. Cancellations made less than 24 hours before the service is due to be carried out shall not be refunded.

In any case, the company has the right not to refund to the client the amount discounted by the bank as payment commission.

Cars Deluxe and their drivers reserve the right to refuse rendering the service without returning the amount of the bill to any person/s who is/are believed to be under the influence of alcohol or drugs and whose conduct may put at risk the security of the driver, the vehicle or other passengers.
Eating, drinking, smoking and drug taking is strictly prohibited inside the vehicles.
The vehicles are fully insured to carry passengers, in line with Spanish law.
The customer baggage and their properties will be at their sole risk and responsibility. Cars Deluxe can not be claimed for baggage loss or damage.

5 The registration of the client as a registered client of implies that the client understands and agrees to these General Conditions.

The client expressly authorizes PEL DEMA S.L. to include in a computerized file the personal details which appear on the form and which are necessary in order for the company to provide the service offered on this Website.

For this purpose, the company PEL DEMA S.L. (Passeig Garcia Faria, 21-23, 12-1 08005 Barcelona, telephone: +34 93 308 25 61, fax: +34 93 498 27 65, email: ), is considered the Controller of the file with respect to rights of access, correction, cancellation and opposition as provided for by law. Likewise, the company is expressly authorized to pass on such information to third parties in order to be able to provide the contracted services, taking current legislation into account at all times.

The client expressly agrees to receive electronic communications containing advertising and new commercial offers from the Website and the products and services marketed or advertised by the company. The Website shall provide the client with the contact details outlined in the previous paragraph so that they may cancel their consent.

The Website informs its clients that, in addition to recording the personal details of clients who contract their services, it also obtains and keeps records of the following information:

  • Domain name of the Internet Service Provider.
  • Date and time of visiting the Website.
  • Internet address from which the link guided the client to the Website.

6 The client is responsible for providing correct information, in particular:

  • The name, address and mobile telephone number of the person in charge of the reservation.
  • The total number of passengers.
  • Place, date and pick up time (if the client is to be collected at the airport then the flight number and the place of departure should also be provided).
  • Destination.

PEL DEMA S.L. is not liable for any problems or expenses incurred due to erroneous information.

7 The links to other web pages appearing on the Website are merely for information purposes for the client and PEL DEMA S.L. is not responsible for the products, services or contents shown on such pages which are located in a different Internet domain.

8 The client accepts that PEL DEMA S.L. shall not be liable for any loss which may arise from the delay or blocking of internet caused by faults or overload; the impossibility of providing the service or allowing access to the Website for reasons beyond the company's control; interferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operation of this electronic system or in the computer hardware of the client; and, in general, of any abnormal functioning of the service which may prevent the reservation from being made.

9 If any of the clauses of these General Conditions were to be declared totally or partially null and void, this would only affect that particular provision or the part of the provision which had been found null and void, but would not affect the General Conditions elsewhere. Only the provision or part of the provision affected by the nullity or the void would no longer apply.

10 These General Conditions are governed by Spanish law.

Likewise, the client accepts and is subject to the Courts and Tribunals of Barcelona to settle any dispute which may arise with respect to the interpretation and/or execution of these General Conditions.